Check out our
frequently asked ones

What are the ingredients in Pleasant State products?

For detailed information about what's in our products (and their benefits), please click here

Do Pleasant State products or packaging use single-use plastics?

No, we don’t. Our bottles are made of durable, hardened glass with silicone sleeves to help reduce breakage risk. Our bars are packaged in certified home-compostable wrappers. All products are shipped in recyclable cardboard boxes with FSC-certified instruction cards. The only plastic we use are in the high-quality triggers of our spray bottles which are intended to be used over and over again.

Where are your products made?

We've worked hard to do as much as possible locally. Our bars are manufactured right here on the Sunshine Coast in Australia.

Sadly, the one thing we can’t make in Australia (yet) are our bottles. Packaging experts have advised us that only two glass bottle manufacturers exist in Australia, but our order quantities are too low at this stage for them to supply to us. So, we’ve have had to source our beautiful, custom-made bottles from a high-quality manufacturer in China for the time being.

‘No nasties’ in your ingredient list sounds great – but what do you mean by that?

It means that our products:

- Are pH balanced

- Are asthma and allergy-friendly

- Consist of plant-based surfactants

- Are vegan and cruelty-free

- Are biodegradable, greywater and septic safe

- Safe to use on food preparation surfaces

- Contains responsibly sourced palm oil derived ingredients

- Have no petrochemical-derived ingredients

- Have no hazardous chemicals, prohibited or restricted substances

- Have no harsh fumes or chemical residues

- Do not contain SLSs, SLEs or PGEs

- Have no artificial fragrances

Are your products vegan and cruelty-free?

Yes, our products are 100% vegan and cruelty-free.

Are your products safe to use during pregnancy / around babies and children / around pets?

Pleasant State products are safe for people, planet and pets. In fact, our products have been independently verified as being safe by the Clean + Conscious Awards. When used as directed, our products are non-toxic – even safe to use on food-preparation surfaces. We do of course recommend keeping our refill bars away from the reach of children and pets though – as they’re not designed to be eaten!

Can I use Pleasant State products if I have a soy or nut allergy?

Our products are allergy friendly, and there are no nuts or soy in the ingredients.

Are your products biodegradable?

Yes, our products are biodegradable, greywater and septic safe.

Are there preservatives in the formula?

Yes, we use two preservatives to prevent bacteria and mould build up. These are potassium sorbate and sodium benzoate.

Do your products kill bacteria?

Our products are not formulated to be sanitisers. This was a deliberate decision as we didn't want to add nasties that would kill off all bacteria, including good ones as this leads to superbugs. We have formulated it to include four effective surfactants which wash away bacteria and viruses - just like soap does. We have also added lemon myrtle essential oils which have natural antibacterial properties.

If you're interested in learning more, this page on the Vic Department of Health website might be useful: https://www.betterhealth.vic.gov.au/health/conditionsandtreatments/antibacterial-cleaning-products

Do your products contain palm oil?

One of the plant-based surfactants used in our products (surfactants are essentially what delivers the necessary cleaning power) is derived from palm oil. However, our supplier uses MB certified (RSPO) palm oil, which is sustainable. By doing this, we can ensure that we are not negatively contributing to issues such as deforestation and poor workers’ rights. Also, using sustainable palm oil means that we avoid using petrochemical-derived surfactants, which are more harmful for the planet.

I live outside of Australia and New Zealand, how can I buy your products?

Thank you for your interest! Currently we're only shipping to Australia and New Zealand. We do however have longer term plans to ship to more locations (as well as setting up local manufacturing hubs), so please stay tuned.

What are the microfibre towels made from?

They're 80% polyester and 20% polyamide. We've been exploring microfibre vs. bamboo but haven't yet found a bamboo option that works well enough. We're conscious that these, like clothes made from similar materials can result in microplastics being shed in the wash. That's why we recommend using a product like Guppyfriend Washing Bag that captures microplastics in the wash. But we're definitely looking for better solutions in the short to medium-term. Drop us a line if you have an idea

Also – if you’d rather we didn’t send you the towels, drop us a line at hello@pleasantstate.com once you’ve placed your order and we’ll happily ship your products with the towels.

Do you wholesale?

This is certainly something we can help you with, but we need some details from you.

Please e-mail us at wholesale@pleasantstate.com and let us know:

- Your Business Name

- Key contact details (Full name, e-mail and phone number)

- What products you're interested in

- An idea of the quantity you're looking to order

- How frequently you're looking to order

Once we have those details, we'll be able to give you an accurate quote.

Why do your products cost what they do?

We know that we'll never have the cheapest products on the market, but there are some very good reasons why our products cost what they do. For instance, we formulate our products ourselves to achieve our non-tox, vegan and cruelty-free credentials so we pay for R&D with a local chemist. We manufacture locally in QLD - a new manufacturing business was created due to our passion for local jobs. We use high-quality, plant-derived ingredients and cosmetic-grade essential oils sourced locally. We use food-grade preservatives and a home-compostable laminate. Our cardboard mailer boxes are made and purchased in Australia and our information cards are made of FSC stock and purchased from a local print business. We pick and pack in Australia and pay our staff above-award wages so that they can study/live without working several jobs. Our bottles are custom designed and manufactured so they can be proudly displayed on benches and people can use their own bottles if they wish to reduce cost. All of these things are important to our customers, and we won't take shortcuts.

Still, if you compare our prices to other non-toxic and sustainable products in our category, we’re sure that you’ll find them to be very competitive.

Also, as a relatively small business (at least at the moment!), we can't order huge volumes like supermarket brands can, so we pay more for all of our ingredients. And, costs of raw inputs have increased globally for us too, but we've not raised prices in proportion to those increases.

Do your cleaning bars cut through grease?

In cleaning products, solvents are typically what cuts through grease. However, they tend to be quite harsh. Our formula on the other hand, uses an innovative plant-based surfactant that replaces solvents. This means we're able to achieve the same results as a lot of popular and well-known brands, without the nasties - win!

What's the shelf life of the bars?

The bars have a 12-month shelf life from the date of manufacture, which we stamp on the wrappers. This is similar to most supermarket brands.

Can I use Pleasant State on marble, concrete or natural stone surfaces?

We would encourage you to look into the manufacturer's care instructions. Having said this, it is typically recommended that a perfectly pH balanced (pH of 7) cleansing solution is used on such surfaces. Our cleaning bars are formulated to be slightly acidic (Homebody 6.5, Tub Scrub 5.5) and because of this, we would not recommend them for use on these surfaces. We always recommend spot testing our products on surfaces if ever in doubt.

Can I use your products on wooden furniture?

Yes. Here’s how to clean wood furniture without damaging their finish:

Dust the furniture to remove surface dirt. Now you’re ready to remove light soiling.

Mix a little bit of Pleasant State Homebody Multi-Purpose cleaner in a bowl/bucket with water

Dip a soft cloth in the solution, wring it out and wipe the entire piece. You want a damp cloth, not a wet one.

Don’t saturate the wood, and rinse your cloth often.

Take a second, clean cloth and dry the piece thoroughly.

How do I use the Floor Cleaner with a spray mop?

Our Absolutely Floorless floor cleaner is perfect for your spray mop. Simply add a bottle cap full of our floor cleaner solution to the canister, top the rest up with water and get cleaning!

How long do the bars take to dissolve?

We recommend using hot (but not boiling) water to dissolve our bars and the time taken to dissolve depends on which product it is. As a guide:
Multi-Purpose, Bathroom and Toilet, Glass and Window, Floor Cleaner: 1-2hrs

Hand Wash: 2-4hrs

Dish Wash Detergent: 6-8hrs

If I use paper towel to wipe up Pleasant State products, is it safe to then put the paper towel in composting?

Yes! All components are 'readily biodegradable' which means that the bacteria and the environment found in a compost bin will biodegrade the surfactants and essential oils.

Why does the trigger spray leak and what can I do about it?

The leaking occurs because as the bar dissolves in water it is emitting gases that are released via the trigger. This process can last up to a week. Leaving the trigger off for longer during the initial dissolving process helps as it allows the gases to be released more quickly (i.e. leave it overnight). Turning the nozzle to the closed (X) position will also stop the leaking.

What’s your refund policy?

We offer a 30-day money back guarantee. If you’re not 100% satisfied, you can send it back and we will give you your money back. No hard feelings!

Who can I talk to if I have an issue?

Drop us a line at hello@pleasantstate.com – we’ll get to your e-mail within 24 hours during the working week.